Digital Products Delivery All technical documents, manuals, and archives available on Global Industrial Heritage Digital Museum (GIHM) are digital products. Upon successful payment, you will receive an immediate download link.
Refund Eligibility Due to the nature of digital goods (PDF/TIFF/JPG), we generally do not offer refunds once the file has been downloaded. However, a refund or exchange may be issued under the following circumstances:
- Corrupted Files: If the downloaded file is corrupted and cannot be opened.
- Incorrect Description: If the document significantly differs from the description provided on the product page.
- Duplicate Purchase: If you accidentally purchased the same document twice.
How to Request a Refund Please contact our support team at [Your Email] within 7 days of purchase. Please include your Order ID and the reason for your request. We aim to process all requests within 3-5 business days.